All your medical records in one place.
PatientBank is to help people access their medical records, creating a Unified Medical Record System.
It gathers medical records on behalf of individuals and businesses. Rather than faxing in documents or visiting the hospital to make an information request, PatientBank lets you request your files online and receive it in about ten days, which is three times faster than the average request.
Since October 2015, PatientBank has collected more than 10,000 medical records from over 2,300 hospitals and it is changing the healthcare industry.
Software that gives patients more control and transparency around their care is truly useful. This is one key piece of how software will inevitably make our healthcare systems better.
“What we’ve done with PatientBank is streamline and standardize that process. Now, hospitals just log onto our web portal and enter the doctor’s information and what type of medical document they’re looking for. PatientBank generates all the necessary forms and submits them automatically. By law, every doctor’s office has to respond to these requests but how they handle them differs greatly.
The great thing is that at this point, we’ve requested medical records from nearly half the hospitals in the United States, so we have an understanding of how each of them works. It was a struggle at first, but once a hospital receives twenty requests from us, they start to adapt their processes.”
How does requesting your medical records through PatientBank work?
You create an account and enter the information of the person you want to request medical records for. That could be either yourself or a family member. After that, you add all the healthcare facilities you’ve been to – hospitals, primary care doctors, and testing facilities where you’ve had tests done. From there, you sign a digital authorization form and you’re all done.
On our end, we send a request to each of the facilities on your behalf. Usually this is done through fax. And yes, we had to buy a fax machine for this.
The facility then faxes us the records or they can submit it through our online portal. If they send it to us through fax or mail, we digitize the documents so it’s accessible in PatientBank and can be shared with your family or next doctor. We have a database of contacts for more than 2.5 million offices throughout the U.S. so if we can’t find your doctor in our database, I’d be surprised.
Do hospitals charge for these medical records?
That’s a big point of contention. In the U.S., there’s a push to give patients access to their medical records and right now hospitals are given 30 days to respond to requests. However, they often take more than 30 days and are allowed to charge a reasonable cost-based fee. It’s pretty ambiguous, so you have hospitals that don’t charge at all while others charge hundreds of dollars. We charge a flat fee per medical record.
So, you want to unify all the medical records for each individual?
Exactly. Right now you, as a patient, have as many medical records as you do doctors—and they’re all in different formats and with different content. We’ve seen medical records with the wrong birthday even! What we want to do is consolidate all those different medical records into a single, shareable, up-to-date medical record for each person. We’re only setup to requests from US-based care providers for the time being.